*********** Staff

I called on wednesday to enquire who is covered on my policy. I have two policies with sanlam sky. The agent I spoke to said one is for me and one for my mother. I explained to the agent that my mother passed away in 2007. The agent then advised me that I should submit a claim as the policy covers my mother for R10000 and all premiums paid after death will be refunded. She will send the claim forms and I should submit all required dodcuments. I received sms's stating that there is outstanding requirements. When I called the call centre this morning I spoke to tshegofatso she is now saying my mother does not have cover. So where did the previous agent get the information from. I need this claim to be paid as I was told that my mother is covered. Its is not my problem if your agents are incompetenet. I did not even mention my mother on the first call. Your agent mentioned it. I want the recording of the call as well from wednesday. If the information given is not honoured I will be taking this matter further. Why would the agent open up old wounds, as losing a parent is traumatizing enough.