1 reviews | Active since Oct 2019
Spouse's Insurance not paid out
I invested in spouse's insurance via my employer in 1996. Whilst contributing I from time to time enquired about the product but never received a policy document. My husband passed on 14 July 2018. Upon submission of the claim I was informed that he is no longer covered because he was over the age of 70! Sanlam offered to pay out the premiums I paid after he turned 70 up to date of death. This is a mere 5% of the initial value! I referred the matter to the Financial Services Ombudsman and received a ruling in favour of Sanlam. Only in June 2019 I received a policy document mentioning the age issue. I am severely upset, stressed and frustrated since the ruling negatively impacts on my financial situation and planning for retirement. I like to caution others policyholders of Sanlam. You might be relying on money forthcoming just to be left in the lurch. Elize Botha
We are mindful that the client experience was not perhaps what you expected. We have escalated your matter to the relevant department for urgent attention.
Kind regards,
Client Relations
We are mindful that the client experience was not perhaps what you expected. We have escalated your matter to the relevant department for urgent attention.
Kind regards,
Client Relations
The agreement of the scheme is between Sanlam and the employer. The decision was made In terms of the policy conditions under which the Westonaria Local Municipality scheme is managed. All members are administer according to these rules.
Regards
Client Relations
The agreement of the scheme is between Sanlam and the employer. The decision was made In terms of the policy conditions under which the Westonaria Local Municipality scheme is managed. All members are administer according to these rules.
Regards
Client Relations