Spouse contunuation

Sanlam…..I am absolutely appalled by the lack of urgency. July 2024 my Dad passed away, a claim was submitted and paid out. However In February 2025 I had noticed that the policy premium was not being debited from my bank account anymore for my moms policy. I contacted Bonsano… who sent me spouse continuation forms 7 months after!!! After a month of asking for feedback, I received the following feedback: Thank you for reaching out regarding the continuation policy, My sincerest apologies for the delayed response. Kindly be advised that the continuation option must be exercised within 31 days of the death of the principal member, since your request was submitted months after the member’s passing, unfortunately, the 31-day period has passed. Please feel free to reach out if you have any questions or need further clarification.

I was not advised of this form prior to Feb 2025

I have been asking for a MANAGER in the Sanlam Retails mass division to call me for over a month. Instead of trying to sell me more policies how about you FIX the one I had….

If this matter is not resolved, I will go to the consumer protection act to see if they can help me