Spent R100 airtime on hold music!

I called in today at 9:45 and I have been put through so many times and the call was not answered and then the call gets cut. I needed to call back 10 times (No jokes) and I spent a total of R100 airtime. I bought R50 airtime to call and when that died, I bought another R50, only to not be helped by anyone and being passed from pillar to post.

I have cancelled a policy three weeks ago and I am still waiting for the money to be transferred to my bank account. I was told that the money would be in my account within 7 working days and three weeks later I still have no money from assupol and when calling and spending R100 aitime, all I listened to was the horrible hold music until the call was eventually cut.

Please sort this out and make sure that my money gets transferred to my account that is a week overdue already or I will be taking legal action against you. You offer the worst service and you do not care about your clients. Please sort this out. Thank you.