KX
Khanyisile X
1 reviews | Active since Feb 2024
10 Jun 2026, 08:48
Special claim request complaint
I had since submitted a special request claim with lbf on the 12 may and sent multiple follow up emails with no response. I then sent it to complaints since I have not received any response from lbf. I received this reference number CAS-24144-W7D4W9
I am just slightly disappointed because I have been with lbf for years and I have not encountered such.
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
10 Jun 2026, 08:50Good day Khanyisile We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
Sanlam Client Care
Sanlam Client Care
Best regards,
Sanlam's reply10 Jun 2026, 08:50
Official
Good day Khanyisile We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
Sanlam Client Care
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
07 Jul 2026, 13:10Good afternoon, Khanyisile
We have received feedback that Sanlam Corporate is in contact with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate is in contact with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply07 Jul 2026, 13:10
Official
Good afternoon, Khanyisile
We have received feedback that Sanlam Corporate is in contact with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate is in contact with you.
Regards
Sanlam Client Care
Best regards,