Something very wrong with the phones at Sanlam personal loans.

I have been calling *** many times just to get a settlement amount for my Sanlam personal loan.

When I choose the automated option for settlement amount and enter my ID number, the voice say I will be connected to an agent.

The first time I got through to someone but the sound was so poor I could hardly hear anything. I managed to ask for the settlement amount, and them the lady said I must hold. Then she disappeared completely while the call was still ongoing.

I called again trying the automated option and every time beig put through to an agent. Then there is nothing but complete silence on the other end. While the calm is running.

I tried one more time and after managing to get through to someone she said she will put me through to the relevant department. Then there were nothing but silence again.

I was holding for about 5 min and nothing happened. Not even a phone ringing.

I logged in and checked online on the portal but there is no place to get a settlement amount anywhere online.

There either are something very wrong with the "relevant department" phone or the agents are struggling with the phones.

This is very unprofessional to say the least, spending a lot of time trying to reach someone to help me, and finishing my air time as well.

And still I have no settlement amount. Someone must look into this.

I just need my settlement amount.