So sick and tired of repeating the same information

I have been receiving on my husband's phone regarding a handover of his loan to VVM. The fact is, my husband is in jail. He was sentenced to 18years in prison. I have sent Sanlam more or less 12 e-mails (just a quick search) and the relevant documentation. I have also had numerous telephonic conversations with you. Before running to attorneys and debt collectors, please read your e-mails and also give them all the information. He is not ignoring you, he is in jail. You can phone or message him every single day. He will not be able to answer his phone. He is not able to read your notices are demands etc. He is in jail. I do not know how to make it any more clear than this.