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ZM
Zola M

1 reviews | Active since Sept 2021

05 Feb 2025, 17:04

So ***********, I need my money

I've never struggled so much with claiming a provident fund. Clearly you're failing as a company in the claims department. Your service is poor, your agent don't seem to know what they're doing. It's been a month of up and down and calling you is a waste of time and money. I think it's best if you learn from companies like Momentum. You don't even deserve a star. You see so many people complain about your service yet you're not doing anything about it. I'm not begging here, I need my money.

0
Replies (9)
Sanlam
Sanlam's reply05 Feb 2025, 17:13
Official
Good day Zola

We are sorry to hear this.  Your complaint has been referred to Sanlam Corporate to assist you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply06 Feb 2025, 18:22
Official
Good day Zola

We have received feedback that Sanlam Corporate have sent you an email.  They will be assisting you further.

Regards
Sanlam Client Care
ZM
Zola M's update07 Feb 2025, 08:56
Reviewer Update
This will be another ongoing back and forth. What makes your company so comfortable with keeping people's money? The fact that it took you this long to get back to me says a lot about your awful services. I pray the next company I work for does not use your services for anything. You don't even have the decency to call back and tell me what is going on.
Sanlam
Sanlam's reply07 Feb 2025, 09:01
Official
 Good day Zola

You have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
ZM
Zola M's update11 Feb 2025, 13:29
Reviewer Update
Is there where I can escalate this matter because I see I will not be assisted by Sanlam regarding my hard erned money. They told me about some backlog which I have nothing to do with. After a whole month of waiting they have a nerve of telling me just how they're *********** they are and how little they care of their clients cases.
Sanlam
Sanlam's reply11 Feb 2025, 13:34
Official
Good day Zola

We are sorry to hear that you have not been assisted yet.  We are following up with Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Feb 2025, 11:32
Official
Good day Zola

We have received confirmation that Sanlam Corporate has been in touch with you and are busy assisting.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply20 Feb 2025, 13:53
Official
Hello Zola

Thank you for reaching out to us again. We have followed up with Sanlam Corporate for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply26 Feb 2025, 10:58
Official
Hello Zola

We have received feedback that Sanlam Corporate has been in touch with you.

Regards
Sanlam Client Care