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Anela T
1 reviews | Active since Sept 2021
17 Nov 2023, 14:17
So dissapounted!!!
I am so disappointed with assupol this time around I have never hade any issues before but this time when I needed them the most it has been 4 days since I submitted the claim I followed up a consulted said she will call me back still nothing! Claim has been approved on the website but no pay oit
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
17 Nov 2023, 14:47Dear Anela, thank you for your review. We have requested our claims management team to urgently provide assistance and confirmation on when payment can be expected. Our feedback will be provided to your direct email. Our sincerest apology for any frustration caused. Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply17 Nov 2023, 14:47
Official
Dear Anela, thank you for your review. We have requested our claims management team to urgently provide assistance and confirmation on when payment can be expected. Our feedback will be provided to your direct email. Our sincerest apology for any frustration caused. Regards, Assupol Complaints Manager
Best regards,
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Anela T's updateReviewer Update
21 Nov 2023, 11:13Still no one has called me after the promise to call. I will be cancelling all my policies with Assupol!!!!!
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Anela T's update21 Nov 2023, 11:13
Reviewer Update
Still no one has called me after the promise to call. I will be cancelling all my policies with Assupol!!!!!
Sanlam's replyOfficial
21 Nov 2023, 12:08Good day, the claim has been processed and payment should be made today. Thank you for your patience.
Best regards,
Sanlam's reply21 Nov 2023, 12:08
Official
Good day, the claim has been processed and payment should be made today. Thank you for your patience.
Best regards,