Slow service, and empty promises

My forms were submitted on the 5th Sept, to transfer my ABSA pension fund from Sanlam ACA Employee Benefits (Pty) Ltd, to my current Investec portfolio. After numerous follow-ups, this still has not taken place. Even after Ian Ensal (administrator at ACA Empolyee Benefits (Pty) Ltd ) stated from the 26th Sept and again on the 28th Sept, to obtain proof of payment from their claims department. Already in October and still waiting.