DG
Duane G
1 reviews | Active since Oct 2013
14 Apr 2020, 10:48
Slow responds
This is a very Slow RESPONDS COMPANY from Sanlam. I HAVE QEUIRED MY DOCUMENTS SUBBMISTION FROM PREVOUIS EMPLOYER AND HOW LONG DOES IT TAKE TO PAYOUT I LEFT MY COMPANY ON 12TH MARCH AND STILL NO PAYOUT HAS BEEN MADE. SLOW SANLAM I WILL SLOW AS HELL
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
14 Apr 2020, 11:06Dear Duane
We acknowledge receipt of your complaint. Your matter has been referred to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been referred to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply14 Apr 2020, 11:06
Official
Dear Duane
We acknowledge receipt of your complaint. Your matter has been referred to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been referred to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's replyOfficial
16 Apr 2020, 14:20 Dear Duane We were informed that a consultant has contacted you via e-mail. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Kind regards,
Sanlam Client Relations
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply16 Apr 2020, 14:20
Official
Dear Duane We were informed that a consultant has contacted you via e-mail. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Kind regards,
Sanlam Client Relations
Kind regards,
Sanlam Client Relations
Best regards,
DG
Duane G's updateReviewer Update
16 Apr 2020, 14:23This responds is slow. No correct information were given. I'm still rating this Company star 1
DG
Duane G's update16 Apr 2020, 14:23
Reviewer Update
This responds is slow. No correct information were given. I'm still rating this Company star 1
Sanlam's replyOfficial
16 Apr 2020, 15:46Dear Duane
We are sorry to hear of your experience. Please accept our apology for the service you have received. We have been informed that our consultants are keeping you informed of the progress of your payment.
Regards,
Sanlam Client Relations
We are sorry to hear of your experience. Please accept our apology for the service you have received. We have been informed that our consultants are keeping you informed of the progress of your payment.
Regards,
Sanlam Client Relations
Best regards,
Sanlam's reply16 Apr 2020, 15:46
Official
Dear Duane
We are sorry to hear of your experience. Please accept our apology for the service you have received. We have been informed that our consultants are keeping you informed of the progress of your payment.
Regards,
Sanlam Client Relations
We are sorry to hear of your experience. Please accept our apology for the service you have received. We have been informed that our consultants are keeping you informed of the progress of your payment.
Regards,
Sanlam Client Relations
Best regards,
DG
Duane G's updateReviewer Update
16 Apr 2020, 15:57This was not explain as to when this payout will take place please communicate directly to me one of your Consultants stated that no later then the 16th April 2020 and she made it clear action will be taken If iI don't get a reply or payout which was stated as per your Company I still will rate Sanlam as a Slow and ************* replier due to Covid 19 we Undergo weak Salarys and as per your promise 14 days before payout. Please communicate first thing tommorow morning the 17th April please or another 1 star will be rated.
DG
Duane G's update16 Apr 2020, 15:57
Reviewer Update
This was not explain as to when this payout will take place please communicate directly to me one of your Consultants stated that no later then the 16th April 2020 and she made it clear action will be taken If iI don't get a reply or payout which was stated as per your Company I still will rate Sanlam as a Slow and ************* replier due to Covid 19 we Undergo weak Salarys and as per your promise 14 days before payout. Please communicate first thing tommorow morning the 17th April please or another 1 star will be rated.
Sanlam's replyOfficial
17 Apr 2020, 08:25Dear Duane
As per the e-mail communication, your employer has informed you that the initial delay was on your end as you did not sign on member’s signature. They have escalated your matter and it is now at SARS. They are keeping you updated as to when the payment will be finalised.
Kind regards,
Sanlam Client Relations
As per the e-mail communication, your employer has informed you that the initial delay was on your end as you did not sign on member’s signature. They have escalated your matter and it is now at SARS. They are keeping you updated as to when the payment will be finalised.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply17 Apr 2020, 08:25
Official
Dear Duane
As per the e-mail communication, your employer has informed you that the initial delay was on your end as you did not sign on member’s signature. They have escalated your matter and it is now at SARS. They are keeping you updated as to when the payment will be finalised.
Kind regards,
Sanlam Client Relations
As per the e-mail communication, your employer has informed you that the initial delay was on your end as you did not sign on member’s signature. They have escalated your matter and it is now at SARS. They are keeping you updated as to when the payment will be finalised.
Kind regards,
Sanlam Client Relations
Best regards,
DG
Duane G's updateReviewer Update
17 Apr 2020, 08:37EX EMPLOYER confirmed that all papers were correct before i left the premises of them each end ever paper was initial by ME I HAVE A FULL COPY So don't get irritated by my responds to what is not my problem both Sanlam and Ex Employer are really rated at level 1 every Day and 5 days there After.
DG
Duane G's update17 Apr 2020, 08:37
Reviewer Update
EX EMPLOYER confirmed that all papers were correct before i left the premises of them each end ever paper was initial by ME I HAVE A FULL COPY So don't get irritated by my responds to what is not my problem both Sanlam and Ex Employer are really rated at level 1 every Day and 5 days there After.
Sanlam's replyOfficial
17 Apr 2020, 08:50Dear Duane
We do understand your frustration and it has been escalated. They are busy processing your matter.
Kind regards,
Sanlam Client Relations
We do understand your frustration and it has been escalated. They are busy processing your matter.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply17 Apr 2020, 08:50
Official
Dear Duane
We do understand your frustration and it has been escalated. They are busy processing your matter.
Kind regards,
Sanlam Client Relations
We do understand your frustration and it has been escalated. They are busy processing your matter.
Kind regards,
Sanlam Client Relations
Best regards,
DG
Duane G's updateReviewer Update
17 Apr 2020, 09:21Thank you
DG
Duane G's update17 Apr 2020, 09:21
Reviewer Update
Thank you