Slow Non Responsive Service

In January, I joined Planet Fitness Craighall Park prior to my becoming a member of the Sanlam Reality. At sign up I enquired with the sales consultant Jabu, what would be needed to change as I foresaw that with moving to a new job, I would be eligible for the Sanlam Rewards later that month. Upon joining Sanlam, I enquired with the call centre and asked the procedure to change. They said it would be quick and all I needed to do was to sign a new contract. I therefore approached the Rosebank branch as it was most convenient for me and I was told that this process would be done three working days later (31 March)<br> <br> Tomorrow, it will be two weeks since applying for the National upgrade with Sanlam Reality. This slow *********** service has left much to be desired. I have phoned the call centre multiple times and received little to no feedback. I have asked on Facebook and now I'm just annoyed and really fed up with this lack of service I have received. It should not take Head Office this long to process a cancellation and to furnish a new contract. This has caused me inconvenience and aggravation and I should not have to resort to Hello Peter for basic services from Planet Fitness.