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Etienne H

1 reviews | Active since Nov 2013

21 Jun 2021, 11:41

Slow and unprofessional

Started by requesting my RA to be paid to my blocked account for financial immigration on 30 March. Truely shocked in Sanlam’s weak response. As a minimum they do not reply before 6 weeks. Then they only gave me 10 days to get additional documents. Having to request these from a third party it took me12 days to get the documents. Even though I informed Sanlam of this they still rejected my application and restarted the clock at 6 weeks. Its now more than tree months and this is still not resolved. You cannot get hold of anyone. Very unfriendly slow and inadequate responses. The incorrectly calculated by tax and still waiting for their slow and unprofessional response

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Replies (3)
Sanlam
Sanlam's reply21 Jun 2021, 11:53
Official
Dear Etienne 

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation. 

Kind regards
Sanlam Client Relations
EH
Etienne H's update28 Jun 2021, 12:20
Reviewer Update
They finally gave me a call. I understand that they cannot be held responsible for SARS's failings, but they could not explain/justify why their response is slow. They alluded to the fact that allot of people are immigrating and they do not have the capacity to deal with the number of cases hence the slow response. Really remains disappointing.
Sanlam
Sanlam's reply28 Jun 2021, 14:10
Official
Dear Etienne 

Please accept our apologies for the poor service received. Your comments are noted and your feedback will be used to improve our service delivery. 

Regards, 
Sanlam Client Relations