SLOW AND NON ANSWERS FOR A PAY OUT

Hi, I left the employ of Iemas Insurance brokers on the 23rd of January 2019. I filled in my provident/pension withdrawal forms and handed them in on the same day. I called in on the 11th or 12th of March to query when the pay-out would be done and why it was taking so long. I was advised that the incorrect SARS documents had been sent but that it only took 48 hours and funds would reflect by the latest Friday 14th of March 2019. Today is the 19th of March and still no funds are available. I called the call centre this morning and was advised the SARS issue now takes a week not 48 hours as previously advised. I was then told funds will reflect on Wednesday, Thursday, Friday or Monday .....how is that even an answer.

This has taken 55 days or almost 8 weeks please make funds available immediately as I have been patient long enough.