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Naome N
1 reviews | Active since Nov 2013
16 Sept 2020, 11:33
SLOPPY UNCARING SANLAM
WHY IN HEAVEN'S NAME IS SANLAM PROVIDING SARS WITH INCORRECT INFO FOR RAX PAYERS???? SANLAM'S SLOPPINESS MEANS THAT I CANR FILE MY 2020 RETURN. COMPLETELY AND UTTERLY UNEXCEPTABLE. BIG BUSINESS DISMISSIVE OF THE VERY CUSTOMERS THAT KEEP THEM IN BUSINESS, EVEN DURING A GLOBAL PENDAMIC. TYPICAL!
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
16 Sept 2020, 11:47Good day, Naome
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply16 Sept 2020, 11:47
Official
Good day, Naome
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
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Naome N's updateReviewer Update
16 Sept 2020, 13:17The above response IS NOT A RESPONSE, ITS SIMPLY AN AUTOMATED THING THAT MAKES SANLAM LOOK LIKE THEY DO RESPOND. UNTILL THE MATTER IS RESOLVED, SANLAM HAS NOT RESPONDED
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Naome N's update16 Sept 2020, 13:17
Reviewer Update
The above response IS NOT A RESPONSE, ITS SIMPLY AN AUTOMATED THING THAT MAKES SANLAM LOOK LIKE THEY DO RESPOND. UNTILL THE MATTER IS RESOLVED, SANLAM HAS NOT RESPONDED
Sanlam's replyOfficial
16 Sept 2020, 13:54Dear Naome
Your comments above are noted, the relevant department will provide you with feedback.
Regards,
Sanlam Client Relations
Your comments above are noted, the relevant department will provide you with feedback.
Regards,
Sanlam Client Relations
Sanlam's reply16 Sept 2020, 13:54
Official
Dear Naome
Your comments above are noted, the relevant department will provide you with feedback.
Regards,
Sanlam Client Relations
Your comments above are noted, the relevant department will provide you with feedback.
Regards,
Sanlam Client Relations
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Naome N's updateReviewer Update
23 Sept 2020, 07:55If Sanlam spent a fraction of their ad budget on actually doing what they say they do, I would be impressed with services advertised and actually delivered. HAVING MY TAX RETURN 2020 JEOPARDIZED BY SANLAM WAS NOT MY PLAN. PLEASE DONT SEND A COPIOUS NO. OF EMAILS FROM DIFFERENT PEOPLE, JUST GET 1 PERSON TO RESOLVE TO PROBLEM, JUST ONE. SHOULD MY TAX FILLING BE LATE, I AM PLACING THE BLAME SQUARELY ON SANLAM. Just do what SARS SAID, SIMPLE
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Naome N's update23 Sept 2020, 07:55
Reviewer Update
If Sanlam spent a fraction of their ad budget on actually doing what they say they do, I would be impressed with services advertised and actually delivered. HAVING MY TAX RETURN 2020 JEOPARDIZED BY SANLAM WAS NOT MY PLAN. PLEASE DONT SEND A COPIOUS NO. OF EMAILS FROM DIFFERENT PEOPLE, JUST GET 1 PERSON TO RESOLVE TO PROBLEM, JUST ONE. SHOULD MY TAX FILLING BE LATE, I AM PLACING THE BLAME SQUARELY ON SANLAM. Just do what SARS SAID, SIMPLE
Sanlam's replyOfficial
23 Sept 2020, 08:20Dear Naome
Your comments are noted and we have referred your matter to the relevant department.
Kind regards,
Sanlam Client Relations
Your comments are noted and we have referred your matter to the relevant department.
Kind regards,
Sanlam Client Relations
Sanlam's reply23 Sept 2020, 08:20
Official
Dear Naome
Your comments are noted and we have referred your matter to the relevant department.
Kind regards,
Sanlam Client Relations
Your comments are noted and we have referred your matter to the relevant department.
Kind regards,
Sanlam Client Relations
NN
Naome N's updateReviewer Update
23 Sept 2020, 09:17ONCE MORE, THIS IS NOT A RESPONSE!!!! FOR CRYING OUT LOUD JUST DO WHAT SARS SAID YOU SHOULD DO AND RESOLVE THIS MATTER
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Naome N's update23 Sept 2020, 09:17
Reviewer Update
ONCE MORE, THIS IS NOT A RESPONSE!!!! FOR CRYING OUT LOUD JUST DO WHAT SARS SAID YOU SHOULD DO AND RESOLVE THIS MATTER
Sanlam's replyOfficial
23 Sept 2020, 15:45Dear Naome
We have been informed that one of our consultants has made contact with you and advised you of the way forward.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants has made contact with you and advised you of the way forward.
Kind regards,
Sanlam Client Relations
Sanlam's reply23 Sept 2020, 15:45
Official
Dear Naome
We have been informed that one of our consultants has made contact with you and advised you of the way forward.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants has made contact with you and advised you of the way forward.
Kind regards,
Sanlam Client Relations
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Naome N's updateReviewer Update
23 Sept 2020, 16:01If the consultant you are referring to us the one who sent the last email, THE POLITELY CONDICENDING, WHO BASICALLY TOLD ME TO $&#OFF, THEN YES SOME SERIOUSLY OFFENSIVE PERSON WROTE TO TELL ME THAT SHE CANNOT HELP. WHAT I CAN'T UNDERSTAND IS WHAT IS IN IT FOR SANLAM?? WHY WOULD YOU WILLINGLY STAND IN MY WAY OF FILLING MY TAXES AND DOING THE RIGHT THING?? THIS MATTER IS NOT RESOLVED I HAVE SIMPLY BEEN FOBBED OFF BY SANLAM.
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Naome N's update23 Sept 2020, 16:01
Reviewer Update
If the consultant you are referring to us the one who sent the last email, THE POLITELY CONDICENDING, WHO BASICALLY TOLD ME TO $&#OFF, THEN YES SOME SERIOUSLY OFFENSIVE PERSON WROTE TO TELL ME THAT SHE CANNOT HELP. WHAT I CAN'T UNDERSTAND IS WHAT IS IN IT FOR SANLAM?? WHY WOULD YOU WILLINGLY STAND IN MY WAY OF FILLING MY TAXES AND DOING THE RIGHT THING?? THIS MATTER IS NOT RESOLVED I HAVE SIMPLY BEEN FOBBED OFF BY SANLAM.