Silence of the lambs

No email received

Good day

This is the reply I eventually received from Sanlam.

Good day Cecil We are so sorry that you frustration regarding this matter , please note that only Alex Forbes will be able to assist you with benefit statements as well as help you with your withdrawal of your funds (all my queries where done more than a month ago and now this is what I get, no contacts for Alex Forbes to resolve my questions.) We request that you liaise with your employer who will then communicate with Alex forbes for the assistance you need. Regards.

This is the level of service you receive from SANLAM. They can't even provide details for Alex Forbes to there customers. They not only incapable of managing there own portfolios that they have to out source this. They are now incapable of providing valuable information.

I have been generous to Sanlam and escalating everything in Private reply when emails are constantly neglected by Sanlam and then eventually when I get responses it's like that above.

Sanlam take no accountability and even more so have no idea of what information to pass on when CUSTOMERS seek information.
They could have atleast provided information of there business partners that would assist in resolving this issue.

Now I sit and wonder what other surprises await me.

For example why did they pass everything to Alex Forbes, what did they mess up with? Is Sanlam capable of managing Customers finance in any way?

Because they can't even handle simple Question or provide information.

It is companies like this and majority financial institutions that take RSA customers money and just feel that they can do just what they like even if it cost the economy.

Financial institutions were found guilty of manipulating RSA interest rates and just got a slap on the Rist while the rest of the hard working forces suffered. Their so called customers suffer daily because of what they did and are now harrassed by those same Financial institution who charged them for interest rates.

There is no Justice in this Country, no Honer and no Ethical business practices anymore.

What is Sanlam's business Ethics like???????

Right now I have very little hope but will wait and see what happens next.

It's really a pity Sanlam Corporate don't give two dams.
If they did things would have been different.
Corporate don't care about anything except making money and to hell with the rest

Still no communication from Sanlam Corporate.