1 reviews | Active since May 2017

11 May 2017, 15:51

Signed up and charged without agreeing

<p>Good day. I received a call from a promoter about Sanlam Reality last year and I told the person that I am not willing to join without speaking to my husband. He said ok and we ended the call. After the call I received an email stating that I could call to activate my membership which I ignored since I was not a member. I found out last month however that since 1 September 2016 I have been charged every month for Sanlam Reality- R160 per month in 2016 and R170 per month in 2017. This is absolutely unacceptable! I expect to have every cent reimbursed. How can a telliesalesman start charging me for something I did not agree to? </p>

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Replies (3)
Sanlam
Sanlam's reply11 May 2017, 15:54
Official

We acknowledge your posting, and have referred it to management at Reality for investigation and feedback.

Regards

Client Relations

Sanlam
Sanlam's reply11 May 2017, 15:54
Official

We acknowledge your posting, and have referred it to management at Reality for investigation and feedback.

Regards

Client Relations

Sanlam
Sanlam's reply23 May 2017, 09:28
Official

Good day

We have been informed that Reality finalised your refund. Please accept our sincere apologies for any inconvenience caused.

Regards

Client Relation