Should Be Easy, but it ain't

I recently opened up my will with my personal bank, and my bank had questions for me, which i then asked Sanlam. I got those answers at least.

What i didn't get since over a month ago is from Sanlam Indie is a policy quote and review.

I have asked them to quote because i want to add my niece to my funeral policy and I asked them to review because since COVID my salary has changed and i haven't been a smoker for a year and a half now. Since a month ago, they are still "getting back to me" and they can't supply me with a quote due to "technical difficulties" so have you then been losing business over the last month, seeing that you can't quote anyone, or is it just my policy you can't quote on? This is a little ridiculous. I am trying to get my affairs in order, so i can put everything in a file for my family in case anything should happen to me.

Ai, this should be so simple Sanlam Indie