Shocking support on retirement investment on a company of your stature,

Unfortunately Sanlam still does not quite grasp the concept of customer support and communication...and probably never will. On 10 November I received a call and an email from Divesh Desai acknowledging an issue from their IT section and promised to resolve this and provide a suitable login into the website and app in the next few days. On 14November, I received a mail providing instruction on logging in. This was done and i could log into the website and mobile app. However, upon logging in, the pension details could not be found, and an error was thrown when trying to retrieve this information. I immediately sent Divesh Desai an email informing him about this...and to this date he has never responded.
Just by chance I tried again today and found it now works. It is absolutely acceptable that your support staff cannot follow through with queries and provide responses. Sanlam may profess Client care, support and resolution, but due to their *********** employees and erratic IT systems, they certainly fall dismally short of this promise...good luck in staying in business going forward. I will certainly never recommend Sanlam to anyone I know and will shortly look into taking my business elsewhere.