Shocking shocking shocking service!!!!!!

Absolute pathetic service!!! You do not live up to your media adverti*****t!!!! My 82 year old father has requested changes to be made to his policy 4 years ago but still the premiums kept going up. He is paying an ridiculous premium. During 2018 we took my father to Assupol, Pretoria, to see if changes can be made to the policy . During this visit my father was advised that there is a payment due to him. All the necessary forms were completed and sent of via email - TO THE ADDRESS THEY PROVIDED US!!!. Today, nearly 3 months later, I attempted for the 3rd day to get through to the call center. All the numbers on their website is not active?! Guess what: The email we sent was received but due to it going to the wrong email address (see above where I stated it was the address provided by Assupol to my father) the claim was never attended to. Here is my question to Assupol: If it takes 3 months just to get some funds due to a bonus payable to my father how long would a funeral benefit take to pay out?????!!!!