Shocking Service - Gap cover

We have been trying to claim since the beginning of March for the birth of our daughter in Jan 2025

It is now the end of May. We are about to hit the 6 month mark (your limit to a claim)

Every call we get we get told they don't have the documents (which have been sent 3 or 4 times)

We get told we will get calls back and that never happens

Since the beginning of May i alone have called 18 times and these are never less than 20 min calls ( that excludes how many times my husband has called). The amount i have now spent on airtime just to get my claim sorted is shocking

We are now getting threatened with lawyers letters as these doctors want their money ,and rightfully so ,they did their job.

SANALM ITS NOW TIME TO DO YOU JOB!!!!

I pay every month without fail and i have followed all the rules and yet we still get treated like this.

ABSOLUTLEY UNNACEPTABLE