Shocking Service from Sanlam

I've been waiting almost 2 months now for my Two-Pot payment. I app**** for the same with Liberty and they made payment within a week after submitting the relevant paperwork. Every time my brokers call Sanlam, the query gets "escalated". It was then supposed to be paid on the 4th or 5th of December 2024 and nothing. More calls, more escalations. Last time they informed us that it had been escalated to the wrong department. All calls take a minimum of 15 minutes to be answered too. Their service is shocking! Completely unacceptable. Please do not deal with these people as I still have no answer when my promised payment will be made.