GW
Glenda W
1 reviews | Active since Nov 2015
17 Mar 2020, 16:43
Shocking service!
I took out a Sanlam loan in December 2019. I want to pay the loan off in full but I cannot get a settlement quote out of them!!!. I phoned yesterday to request a settlement quote or a statement. I was told that I would receive it in the course of the day. This morning I had still not received it. Today I have phoned Sanlam FOUR times. This has been so stressful as I have patients to see and do not actually have the time to tell the same story over and over again! I have been promised by 4 different people that they would send it straight away. It is now 16h40 and I have still not received it. This is shocking service!
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Replies (2)
Sanlam's replyOfficial
17 Mar 2020, 19:03Good day
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's reply17 Mar 2020, 19:03
Official
Good day
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's replyOfficial
18 Mar 2020, 13:42Good day
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
Sanlam's reply18 Mar 2020, 13:42
Official
Good day
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations