Shocking service - employee benefit department

<p>I recently had my pension paid out to me in two seperate installments. I requested a full statement that reflected both payments. After numerous e-mails I finally got a very snotty response from one of their client service specialists - he simply brushed off my request and said that they cannot assist - the tone of his mail was abrupt and totally unprofessional - I didn't expect this kind of service from Sanlam. I tried to escalate the issue but cannot find a customer care number.</p>