Shocking service causing much pain and heartache

My mother has been dead for over a year now. Unfortunately sanlam is the executor of her and my fathers joint estate. My mother had absolutely nothing. No ppty no vehicle no furniture nothing! Sanlam has dragged their feet with reporting her death to the Master and continue requesting more and more forms to be filled in. I sent the forms off last week for the umpteenth time and politely requested that my email be acknowledged. I have requested this THREE times but promptly get ignored by the lady who is dealing with this matter. According to our local branch the reason why this has taken so long is that she’s been dragging her feet and not doing her job. This is a very heartsore ordeal for us. A constant reminder of our mothers death. How can this be happening. Possibly because there’s no money involved and nothing to gain for Sanlam......!!!