PZ
Pride Z
1 reviews | Active since Jul 2021
16 Jul 2025, 14:21
Shocking Service and Total Disregard for Clients by Assupol
I am deeply disappointed by the appalling service I’ve received from Assupol. I lodged a claim weeks ago and to this day, it remains unresolved with no meaningful feedback, no urgency, and absolutely no accountability from the department responsible.
Despite several follow-ups and emails, I’ve been met with silence or vague responses. It’s as if once you’re no longer paying premiums, you’re no longer worth their time. The department’s conduct is in clear violation of Assupol’s own code of conduct, which claims to promote “transparency, fairness, and ethical behavior in dealings with clients.” In my experience, this could not be further from the truth.
They’ve shown nothing but disregard for my situation no empathy, no effort, and no professionalism. What’s worse is the blatant disrespect shown toward ordinary individuals who don’t have legal representation or corporate influence. It feels like they rely on clients giving up out of frustration.
If this is how Assupol treats people when they need support the most, then they should not be in the business of life insurance or claims handling. I’ve been forced to consider legal action at my own cost just to get basic answers. And believe me, I will take that step along with publicly sharing this experience on every available platform so others don’t fall into the same trap.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
16 Jul 2025, 15:04Good day Pride, thank you for your review. Our sincerest apology for the frustration caused. I have urgently requested our claims management team to confirm the outstanding requirements to have this claim finalised. They were made aware of the urgency. We will provide feedback to your direct e-mail as soon as their feedback is received. Regards, Assupol Complaints Manager
Sanlam's reply16 Jul 2025, 15:04
Official
Good day Pride, thank you for your review. Our sincerest apology for the frustration caused. I have urgently requested our claims management team to confirm the outstanding requirements to have this claim finalised. They were made aware of the urgency. We will provide feedback to your direct e-mail as soon as their feedback is received. Regards, Assupol Complaints Manager
PZ
Pride Z's updateReviewer Update
21 Jul 2025, 11:23It’s honestly very disappointing that Assupol is quick to respond publicly on a platform like this, giving the impression that something is being urgently handled, yet behind the scenes there is absolutely no progress.
Your reply here comes across as a PR attempt rather than a genuine effort to resolve the issue. To this day, I have not received any direct feedback from your claims management team, despite your assurance that they were “made aware of the urgency.”
Please stop misleading the public by pretending to be responsive. If you truly cared about the frustration caused, you’d be actively communicating with me and making real progress on this matter not just posting apologies online.
It’s really disheartening that I have to keep begging for this claim to be processed. I say this again with a heavy heart: Assupol has been the worst experience I’ve had to deal with in a time when support was most needed.
Your reply here comes across as a PR attempt rather than a genuine effort to resolve the issue. To this day, I have not received any direct feedback from your claims management team, despite your assurance that they were “made aware of the urgency.”
Please stop misleading the public by pretending to be responsive. If you truly cared about the frustration caused, you’d be actively communicating with me and making real progress on this matter not just posting apologies online.
It’s really disheartening that I have to keep begging for this claim to be processed. I say this again with a heavy heart: Assupol has been the worst experience I’ve had to deal with in a time when support was most needed.
PZ
Pride Z's update21 Jul 2025, 11:23
Reviewer Update
It’s honestly very disappointing that Assupol is quick to respond publicly on a platform like this, giving the impression that something is being urgently handled, yet behind the scenes there is absolutely no progress.
Your reply here comes across as a PR attempt rather than a genuine effort to resolve the issue. To this day, I have not received any direct feedback from your claims management team, despite your assurance that they were “made aware of the urgency.”
Please stop misleading the public by pretending to be responsive. If you truly cared about the frustration caused, you’d be actively communicating with me and making real progress on this matter not just posting apologies online.
It’s really disheartening that I have to keep begging for this claim to be processed. I say this again with a heavy heart: Assupol has been the worst experience I’ve had to deal with in a time when support was most needed.
Your reply here comes across as a PR attempt rather than a genuine effort to resolve the issue. To this day, I have not received any direct feedback from your claims management team, despite your assurance that they were “made aware of the urgency.”
Please stop misleading the public by pretending to be responsive. If you truly cared about the frustration caused, you’d be actively communicating with me and making real progress on this matter not just posting apologies online.
It’s really disheartening that I have to keep begging for this claim to be processed. I say this again with a heavy heart: Assupol has been the worst experience I’ve had to deal with in a time when support was most needed.
Sanlam's replyOfficial
21 Jul 2025, 11:49We take note of your additional response and has requested our claims management team to urgently provide feedback on this matter. We have also requested them to call the claimant to provide a status update personally. Assessing a death claim on a life cover policy can be complex due to the various factors involved, including medical documentation requirements, policy terms and conditions, and potential exclusions.
Sanlam's reply21 Jul 2025, 11:49
Official
We take note of your additional response and has requested our claims management team to urgently provide feedback on this matter. We have also requested them to call the claimant to provide a status update personally. Assessing a death claim on a life cover policy can be complex due to the various factors involved, including medical documentation requirements, policy terms and conditions, and potential exclusions.
PZ
Pride Z's updateReviewer Update
28 Jul 2025, 08:42I acknowledge the response provided, however, the situation remains unresolved and continues to cause deep frustration. I was recently contacted by the very same person handling this matter, this is the same individual I previously raised concerns about due to how poorly the matter has been handled. At this point, I respectfully request to engage directly with the line manager of the claims department. I believe it’s critical that the line manager becomes aware of the ongoing delays and lack of accountability.
You already have my contact number on file all I am asking now is for the manager to call me directly to help uncover what the actual issue is and why this matter is still dragging unresolved.
You already have my contact number on file all I am asking now is for the manager to call me directly to help uncover what the actual issue is and why this matter is still dragging unresolved.
PZ
Pride Z's update28 Jul 2025, 08:42
Reviewer Update
I acknowledge the response provided, however, the situation remains unresolved and continues to cause deep frustration. I was recently contacted by the very same person handling this matter, this is the same individual I previously raised concerns about due to how poorly the matter has been handled. At this point, I respectfully request to engage directly with the line manager of the claims department. I believe it’s critical that the line manager becomes aware of the ongoing delays and lack of accountability.
You already have my contact number on file all I am asking now is for the manager to call me directly to help uncover what the actual issue is and why this matter is still dragging unresolved.
You already have my contact number on file all I am asking now is for the manager to call me directly to help uncover what the actual issue is and why this matter is still dragging unresolved.
Sanlam's replyOfficial
28 Jul 2025, 09:00Good day, we note your response and has informed the claims management team of this.
Sanlam's reply28 Jul 2025, 09:00
Official
Good day, we note your response and has informed the claims management team of this.
PZ
Pride Z's updateReviewer Update
29 Sept 2025, 08:50It’s shocking that I must come to a public platform just to be heard. My emails are ignored, my request to speak to the manager has been dismissed, and there’s zero communication on my case.
This is unprofessional, disheartening, and not what one expects from a company that claims to priorities its clients. I urgently request the manager’s direct attention please don’t respond just for show, get this matter escalated properly.
This is unprofessional, disheartening, and not what one expects from a company that claims to priorities its clients. I urgently request the manager’s direct attention please don’t respond just for show, get this matter escalated properly.
PZ
Pride Z's update29 Sept 2025, 08:50
Reviewer Update
It’s shocking that I must come to a public platform just to be heard. My emails are ignored, my request to speak to the manager has been dismissed, and there’s zero communication on my case.
This is unprofessional, disheartening, and not what one expects from a company that claims to priorities its clients. I urgently request the manager’s direct attention please don’t respond just for show, get this matter escalated properly.
This is unprofessional, disheartening, and not what one expects from a company that claims to priorities its clients. I urgently request the manager’s direct attention please don’t respond just for show, get this matter escalated properly.
Sanlam's replyOfficial
29 Sept 2025, 09:02Good day, we have received your comments and will request our claims management team to urgently assist.
Sanlam's reply29 Sept 2025, 09:02
Official
Good day, we have received your comments and will request our claims management team to urgently assist.