Shocking service and lack of communication between departments

The worst gap cover ever I had to phone three times to get them to deduct money from my account as the debit orders didn't go off once a debit did go off I was told that the membership number wasn't the same and that my account was outstanding according to them after a few more calls and emails money was found by accounts department few days later gap cover was canceled due to premiums not being paid what a lot of ******* so angry and am still waiting to hear from sanlam as I want a refund!!! What a waste of 4 months.........