Shocking Service!!!

They are not there when you need them the most. Registered my claim online on Tuesday 13/02/2024. Wednesday, I call to follow up. Lumnko from Client Services tells me no claim has been registered. I send him all the required documents and he confirms receipt and confirms having submitted to the relevant department. Thursday, still no payment. I send Lumnko a follow up email to check the status of my claim. No response. I call Client Services and i explain everything to Lubabalo who put me on hold for longer than 5 minutes, trying to confirm with Lumnko. To my horror and shock my claim is still not registered. I don't know how the bereaved are supposed to co-ordinate funeral arrangement when an insurance company is so inefficient! I am horrified!!!