Shocking service
I have been trying to claim for my co- payment since 05/08/2019 and every time I call I'm told my claim is being processed , asked to speak to a manager and she happens to be in a meeting , all Henrico could give me is the escalation email address, I wonder why I switched to them in the first place
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
19 Aug 2019, 11:13Good day Lerato
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Best regards,
Sanlam's reply19 Aug 2019, 11:13
Official
Good day Lerato
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Best regards,
Sanlam's replyOfficial
19 Aug 2019, 13:49Good day Lerato
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Best regards,
Sanlam's reply19 Aug 2019, 13:49
Official
Good day Lerato
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Best regards,
's updateReviewer Update
21 Aug 2019, 08:18Thank you so much for a speedy response to my plight and funds have been received - Thank you
's update21 Aug 2019, 08:18
Reviewer Update
Thank you so much for a speedy response to my plight and funds have been received - Thank you
Sanlam's replyOfficial
21 Aug 2019, 09:34Thanks Mr Lerato for affording us the opportunity to change the experience
Regards
Client Relations
Regards
Client Relations
Best regards,
Sanlam's reply21 Aug 2019, 09:34
Official
Thanks Mr Lerato for affording us the opportunity to change the experience
Regards
Client Relations
Regards
Client Relations
Best regards,