Shocking Service

Dear Sirs,

I have been Administrating a Deceased Estate for a number of years. The Deceased owns shares Sanlam shares. During her lifetime, her ID number changed and the shares were bought under her old ID number. When she passed , her new ID was in place. We attended Home Affairs who provided us with a letter explaining the change. This was a few years ago. Since then we have been passed from Pillar to Post. We were asked to submit all the necessary documents to Sanlam's head office. Then , after months of waiting and follow ups , they said we must resolve this issue at the local Sanlam branch. When we went to the branch they told us that we must revert this matter to Head Office and simply gave us a call center number.

This has been on going for a number of years. No one is willing to help and the family members of this estate desperately need to cash in these shares.

The service has been unbelievably poor and it still has not been resolved.

If someone could assist i would be beyond grateful.

Regards,

Ivan Talbot.