Shocking service

Sanlam such an unprofessional company. I cancelled my policy with this horrible company in the beginning of June, they didn't even have the decency to confirm that it was cancelled I had to keep following up with them.

Called their useless "customer care service" finally got confirmation that it was cancelled. Now today I wake up to find that they have debited my account. I called that pathetic customer care centre again to enquire why they did what they did, requested for the funds to be revered back into my account and then that lousy call centre agent out me on HOLD for a good loooong 15min. Not once did she come back and explain why she put me on hold for soooooo long . These people didn't even have the courtesy to call me back after I decided to hung up after holding for so long listening to that horrible music. This is one messed up company wouldn't recommend anyone to sign up with them , for a company that's been around for so long they sure to act like armatures.

well I still demand my refund ASAP and I'm not willing to complete any refund form as I've notified them weeks in advance.