Shocking Sanlam- Annuity income not paid

Sanlam Life did not pay my annuity income to me for the month of July 2023 (payment normally received at the end of the month).

There was NO communication nor notification provided by Sanlam Life to myself that my income was not paid to me.

I only realized that I had not received my monies when I checked my banking app and then noticed that my annuity income was not reflecting in my banking account.

Due to Sanlam’s poor admin structure and lack of communication, my issue has still not been resolved. There has been no timeframe provided for having this matter resolved.

We are already 4 days into the new month… how am I to manage the month without an income… ??? Furthermore, will Sanlam Life accept responsibility for my banking charges on unpaid debit orders.