Shocking Payout Waiting Period: SANLAM

On the 8th of December, we had the untimely death of our Aunt, which we went to the Sanlam Branch in Bellville to submit the death claim documents and all the required documents so that the claim could be processed. Sadly on the 10th whilst still in CPT, we heard about the news of our mothers passing, to which as means of expediting everything went through again and submitted the claims.

Saturday the 15th December was the burial - and then nothing was heard from Sanlam apart from copout excuses that documents are with the forensic department and also in being compliant we sent all the supporting documents in order to fast track the claims of which upon receipt - it was communicated we wait 48 hours for the payouts.

The date is now the 25th of January, more than a month since their passing and burials - NO PAYOUT FROM SANLAM. My fiance at this moment is distraught as all the funeral arrangements we paid out of pocket and despite being pacified by Sanlam - we still await the payout. This begs the question - what is the payout policy as we have supp**** everything - and now the debts most of all the emotional stress is mounting...

Can someone from Sanlam act, and act fast with results as much it can be appreciated that we have waited for over a month - with nothing concrete which was forthcoming from them, more so - the appalling service that has been experienced has left us stranded financially.

They can make contact with Ntombozuko ***) only if the outstanding payout is:

1. Processed and 2. Following up to confirm receipt.