HL
Herman L
1 reviews | Active since Nov 2011
11 Aug 2025, 14:23
Shocking no-existant customer service
Customer service is non existant. It takes 20 minutes for a consultant to finally answer and when they do it takes another 25 minutes of back and forth. Yet, no solution. That is after numerous mails too. I need you to resubmit my CORRECTED tax certificate to SARS as I cannot load it myself as the system sees it as a duplicate.I have tried to explain this multiple times. This is extremely urgent. Look at your records and get back to me with a solution asap please.
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Replies (2)
Sanlam's replyOfficial
11 Aug 2025, 14:46Good afternoon Herman
We apologise for the fact that this matter has not yet been resolved.
We have followed up with the responsible team.
Regards
Sanlam Client Care
We apologise for the fact that this matter has not yet been resolved.
We have followed up with the responsible team.
Regards
Sanlam Client Care
Sanlam's reply11 Aug 2025, 14:46
Official
Good afternoon Herman
We apologise for the fact that this matter has not yet been resolved.
We have followed up with the responsible team.
Regards
Sanlam Client Care
We apologise for the fact that this matter has not yet been resolved.
We have followed up with the responsible team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
11 Aug 2025, 15:43Good afternoon Herman
We have received feedback that Sanlam Corporate has sent you an email.
Please respond to it for further assistance.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Please respond to it for further assistance.
Regards
Sanlam Client Care
Sanlam's reply11 Aug 2025, 15:43
Official
Good afternoon Herman
We have received feedback that Sanlam Corporate has sent you an email.
Please respond to it for further assistance.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Please respond to it for further assistance.
Regards
Sanlam Client Care