Shocking experience with SANLAM & FAISOmbuds

I complaint about SANLAM not disclosing information like my premium which goes up each year but my coverage stays the same. My precise and actual complaint was that this fact was not made known to me. I even had the proof of a document where all pages are signed by me but the page what discloses that specific info was not signed, clearly supporting my argument.<br> So after 2 years the ombudsman sent me a letter agreeing with me. So SANLAM had the opportunity to respond. Soon thereafter I got a letter form Liza Mari van der Westhuizen, a junior case manager at FAISOmbud, that SANLAM responded and they made a decision against me and to close the case. <br> <br> This was shocking to say the least:<br> 1. I did not have the opportunity to respond on SANLAM answer.<br> 2. They gave a lot of reasons for their decision, but none of those reasons have anything to do with my actual complaint, in this case that the info was not made known to me.<br> I have reason to believe the following:<br> 1. Rita Mari van der Westhuizen is *********** for her task at hand.<br> 2. FAISOmbuds and SANLAM are in the same boat.<br> 3. *******ion is in this case obvious - I have now experienced *******ion first hand.<br> <br> Be aware!!!