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brandan F
1 reviews | Active since Mar 2023
14 Mar 2023, 17:50
shocking display from such a giant.
im at least glad to see im not the only client being dragged through this circus called a business.
Like many of the complaints i see here it all boils down to lack of communication and feedback from ANY division within Sanlam.
The circumstances of having to deal with the loss of my wife as well as raise 3year old twin toddlers by myself should be enough for any human being to just do what is right and help guide your customer on the journey ahead.
Instead its been an absolute trainwreck from get go.
Tell me teresa ackermann and company how is it possible to pay medical aid and school fees nevermind everything else off of your monthly offer of R900 a month, please do tell me the secret im sure many south africans would like to pay that kind of bill monthly.
Ive have gone above and beyond for each department in order for this process to hurry along but it seems Sanlam likes to gain interest on life insurance money that has been with you since 5 December 2022.
Not 1 call from any of you to atleast explain whats going on, a R800 cell phone bill just on you for feedback i rightfully deserve as a client.
No need to reply and try take this matter private, im merely making others aware as for me, i am seeking legal action as i most certainly do not need to be treated in such a gross and unproffesional manner.
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
15 Mar 2023, 07:41Good day Brandan
We are sorry to hear of your poor client service experience during this difficult time. We have requested additional information via private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience during this difficult time. We have requested additional information via private message.
Regards
Sanlam Client Care
Sanlam's reply15 Mar 2023, 07:41
Official
Good day Brandan
We are sorry to hear of your poor client service experience during this difficult time. We have requested additional information via private message.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience during this difficult time. We have requested additional information via private message.
Regards
Sanlam Client Care
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brandan F's updateReviewer Update
15 Mar 2023, 08:04The policy is on my deceased spouses name of Antel Fourie ID number ***.
Please refrain from using private reply, i want the rest of SA to see exactly who Sanlam is, i have nothing to hide and neither should Sanlam so lets make everything public so every client can see what really goes on at Sanlam.
As an ex insurance professional myself i can tell you now that Sanlam is waaaaaaaay of the service and delivery.
Please refrain from using private reply, i want the rest of SA to see exactly who Sanlam is, i have nothing to hide and neither should Sanlam so lets make everything public so every client can see what really goes on at Sanlam.
As an ex insurance professional myself i can tell you now that Sanlam is waaaaaaaay of the service and delivery.
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brandan F's update15 Mar 2023, 08:04
Reviewer Update
The policy is on my deceased spouses name of Antel Fourie ID number ***.
Please refrain from using private reply, i want the rest of SA to see exactly who Sanlam is, i have nothing to hide and neither should Sanlam so lets make everything public so every client can see what really goes on at Sanlam.
As an ex insurance professional myself i can tell you now that Sanlam is waaaaaaaay of the service and delivery.
Please refrain from using private reply, i want the rest of SA to see exactly who Sanlam is, i have nothing to hide and neither should Sanlam so lets make everything public so every client can see what really goes on at Sanlam.
As an ex insurance professional myself i can tell you now that Sanlam is waaaaaaaay of the service and delivery.
Sanlam's replyOfficial
15 Mar 2023, 08:22Thank you for the information provided. Due to legislation (POPIA) client information should not be displayed in public, therefore we request the information via private messages.
We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply15 Mar 2023, 08:22
Official
Thank you for the information provided. Due to legislation (POPIA) client information should not be displayed in public, therefore we request the information via private messages.
We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
15 Mar 2023, 11:06A consultant has tried to contact you, without success. Your complaint was acknowledged via email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply15 Mar 2023, 11:06
Official
A consultant has tried to contact you, without success. Your complaint was acknowledged via email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
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brandan F's updateReviewer Update
15 Mar 2023, 12:03Yup and rep**** to the consultant stating that no call was received from Sanlam, i have had my phone with me all day anticapating your call.
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brandan F's update15 Mar 2023, 12:03
Reviewer Update
Yup and rep**** to the consultant stating that no call was received from Sanlam, i have had my phone with me all day anticapating your call.
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brandan F's updateReviewer Update
16 Mar 2023, 07:461 week from my initial request to get the lbf claims manager and head of departments email and contact details?
Outstanding information required and must be provided in accordance to FAIS.
1. Teresa Ackermann - i can understand obtaining voice recordings but does it really take 4 days to send your managers details on?
2. Ellon Govender - i am under the impression that you are not a team leader at lbf and **** to a customer with this regard, i want the email promised by you with your title reflected in order to send to the medical aid and school fees, they need to know that this mess is on Sanlam and to clear my name on outstanding accounts because of your delays.
3. Ana Mphela - have you decided to ignore legitimate requests from a client, im still waiting for the mail confirmation that you did in fact send the documents on.
I have required the above information for more than 3 days now, you have until 12 today to provide the above.
I have already approached the ombud and busy with them and my legal aid on this matter and i will from this afternoon approach all your social media sights for SA To see the truth behind the lies going at Sanlam.
Regards
Brandan fourie
Outstanding information required and must be provided in accordance to FAIS.
1. Teresa Ackermann - i can understand obtaining voice recordings but does it really take 4 days to send your managers details on?
2. Ellon Govender - i am under the impression that you are not a team leader at lbf and **** to a customer with this regard, i want the email promised by you with your title reflected in order to send to the medical aid and school fees, they need to know that this mess is on Sanlam and to clear my name on outstanding accounts because of your delays.
3. Ana Mphela - have you decided to ignore legitimate requests from a client, im still waiting for the mail confirmation that you did in fact send the documents on.
I have required the above information for more than 3 days now, you have until 12 today to provide the above.
I have already approached the ombud and busy with them and my legal aid on this matter and i will from this afternoon approach all your social media sights for SA To see the truth behind the lies going at Sanlam.
Regards
Brandan fourie
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brandan F's update16 Mar 2023, 07:46
Reviewer Update
1 week from my initial request to get the lbf claims manager and head of departments email and contact details?
Outstanding information required and must be provided in accordance to FAIS.
1. Teresa Ackermann - i can understand obtaining voice recordings but does it really take 4 days to send your managers details on?
2. Ellon Govender - i am under the impression that you are not a team leader at lbf and **** to a customer with this regard, i want the email promised by you with your title reflected in order to send to the medical aid and school fees, they need to know that this mess is on Sanlam and to clear my name on outstanding accounts because of your delays.
3. Ana Mphela - have you decided to ignore legitimate requests from a client, im still waiting for the mail confirmation that you did in fact send the documents on.
I have required the above information for more than 3 days now, you have until 12 today to provide the above.
I have already approached the ombud and busy with them and my legal aid on this matter and i will from this afternoon approach all your social media sights for SA To see the truth behind the lies going at Sanlam.
Regards
Brandan fourie
Outstanding information required and must be provided in accordance to FAIS.
1. Teresa Ackermann - i can understand obtaining voice recordings but does it really take 4 days to send your managers details on?
2. Ellon Govender - i am under the impression that you are not a team leader at lbf and **** to a customer with this regard, i want the email promised by you with your title reflected in order to send to the medical aid and school fees, they need to know that this mess is on Sanlam and to clear my name on outstanding accounts because of your delays.
3. Ana Mphela - have you decided to ignore legitimate requests from a client, im still waiting for the mail confirmation that you did in fact send the documents on.
I have required the above information for more than 3 days now, you have until 12 today to provide the above.
I have already approached the ombud and busy with them and my legal aid on this matter and i will from this afternoon approach all your social media sights for SA To see the truth behind the lies going at Sanlam.
Regards
Brandan fourie
Sanlam's replyOfficial
16 Mar 2023, 07:59Good day Brandan
We have referred your message to the relevant department.
Regards
Sanlam Client Care
We have referred your message to the relevant department.
Regards
Sanlam Client Care
Sanlam's reply16 Mar 2023, 07:59
Official
Good day Brandan
We have referred your message to the relevant department.
Regards
Sanlam Client Care
We have referred your message to the relevant department.
Regards
Sanlam Client Care
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brandan F's updateReviewer Update
17 Mar 2023, 10:24Over promising and under delivering yet again, i made it very clear what my intentions were with sanlam if i did not get my documents by this morning and i can assure im not backing off and i will havr every single consultant debarred for the processes they grossly neglected according to FAIS, POPI, believe me when i tell you i have enough evidence to do this, you have until 12 today to get that document to me to sign and you have until close of business today to provide proof of payments into my accoint or legal action and the ombud will appear from monday going forward.
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brandan F's update17 Mar 2023, 10:24
Reviewer Update
Over promising and under delivering yet again, i made it very clear what my intentions were with sanlam if i did not get my documents by this morning and i can assure im not backing off and i will havr every single consultant debarred for the processes they grossly neglected according to FAIS, POPI, believe me when i tell you i have enough evidence to do this, you have until 12 today to get that document to me to sign and you have until close of business today to provide proof of payments into my accoint or legal action and the ombud will appear from monday going forward.
Sanlam's replyOfficial
17 Mar 2023, 10:32Good day Brandan
We have referred your message to the relevant department.
Regards
Sanlam Client Care
We have referred your message to the relevant department.
Regards
Sanlam Client Care
Sanlam's reply17 Mar 2023, 10:32
Official
Good day Brandan
We have referred your message to the relevant department.
Regards
Sanlam Client Care
We have referred your message to the relevant department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
23 Mar 2023, 15:46Good day Brandan
We have received confirmation that the claim has been finalised.
Regards
Sanlam Client Care
We have received confirmation that the claim has been finalised.
Regards
Sanlam Client Care
Sanlam's reply23 Mar 2023, 15:46
Official
Good day Brandan
We have received confirmation that the claim has been finalised.
Regards
Sanlam Client Care
We have received confirmation that the claim has been finalised.
Regards
Sanlam Client Care