Shocking Customer Service from Sanlam's Client Care Team

I would like to share my horrible experience with Sanlam's Client Care Centre (email address: <***>). Its shocking that that team is called client care since they have zero care about clients. I logged an issue on 17/03/2024. My issue is I cannot access the Sanlam website to view and update my policy details, beneficiaries etc. My dashboard does not show any of my products. Firstly, you will expect this to be done upfront. I have website access with a number of organizations where I am a customer, not even once I had to request this to be setup for me. All the linked products pulled through once I registered online. Its the 13/04/2024 today, I still have the same issue. I tried calling Sanlam to address this issue, they advised that I need to raise this issue with this team of Sanlam Sanlam's Client Care Centre (email address: <***>). This team will take about 3 to 4 days to respond to my query. When they respond, they just request information that you have provided. if you provide the information again, you wait again. 3/4 days later, they will ask you another question. I am at the stage where I do not see my issue being resolved with Sanlam. This means I have no control over my serious financial affairs because of a Sanlam client care team which has zero care for client. Its very frustrating to work with this team. Thank god that I will never have to buy new products from Sanlam and be subjected to this. I just have soldier on for the existing products and hope that one day I will find the help I have been requesting.