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aw.peters aw.peters
1 reviews | Active since Mar 2017
09 Apr 2025, 17:56
Shocking Customer Service!
I have been trying for weeks to get a medical report that I am legally entitled to in terms of The Promotion of Access to Information Act (PAIA) as well as an explanation with regards to allocation of funds to my Sanlam Umbrella Provident Fund. Irrespective to which email address you send the request to, you get a auto response but nobody ever responds with the information. Trying to phone the call Centre, all you get told is to email SCClientcare and then, still no response.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
09 Apr 2025, 18:21Good day Andrew
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply09 Apr 2025, 18:21
Official
Good day Andrew
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
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aw.peters aw.peters's updateReviewer Update
10 Apr 2025, 06:02I won't hold my breath, as this is the standard Sanlam Corporate response. I have folders of unresponde emails on my laptop.
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aw.peters aw.peters's update10 Apr 2025, 06:02
Reviewer Update
I won't hold my breath, as this is the standard Sanlam Corporate response. I have folders of unresponde emails on my laptop.
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aw.peters aw.peters's updateReviewer Update
11 Apr 2025, 16:08As expected, still no response from Sanlam Corporate with regards to my request.
Nothing new as far as Sanlam is concerned.
They never respond!
Nothing new as far as Sanlam is concerned.
They never respond!
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aw.peters aw.peters's update11 Apr 2025, 16:08
Reviewer Update
As expected, still no response from Sanlam Corporate with regards to my request.
Nothing new as far as Sanlam is concerned.
They never respond!
Nothing new as far as Sanlam is concerned.
They never respond!
Sanlam's replyOfficial
14 Apr 2025, 13:22Hello Andrew
We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply14 Apr 2025, 13:22
Official
Hello Andrew
We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
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aw.peters aw.peters's updateReviewer Update
14 Apr 2025, 13:34All the email says is they will investigate further and get back to me, but this is the normal response and then you never hear from them again or they block your email.
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aw.peters aw.peters's update14 Apr 2025, 13:34
Reviewer Update
All the email says is they will investigate further and get back to me, but this is the normal response and then you never hear from them again or they block your email.
Sanlam's replyOfficial
24 Apr 2025, 11:53Good day Andrew
We have received notification that Sanlam Corporate has been in contact with you via email.
Regards
Sanlam Client Care
We have received notification that Sanlam Corporate has been in contact with you via email.
Regards
Sanlam Client Care
Sanlam's reply24 Apr 2025, 11:53
Official
Good day Andrew
We have received notification that Sanlam Corporate has been in contact with you via email.
Regards
Sanlam Client Care
We have received notification that Sanlam Corporate has been in contact with you via email.
Regards
Sanlam Client Care