SHOCKING CUSTOMER SERVICE

My sanlam credit card was ****** with my phone over the weekend and i tried to block the card. Firstly i held on forever and when i eventually got through they said they couldn't help me because i wasn't calling from the number on the system. I had to wait until Monday to do a sim swop to call them. I eventually got through and blocked the card and they advised it would take 45 days for an outcome. I have sent emails to management at Sanlam and still have not even had a reply. They are shocking and i would recommend using Sanlam for anything