KW
Karen W
1 reviews | Active since Jul 2024
03 Jul 2024, 13:13
SHOCKING CUSTOMER SERVICE
I have never experienced such bad customer service. Submitted 2 cash back claims on 24 June, email promised 3 hour feedback and to date 3 July I have yet to have feedback. Submitted a Death Claim on the 3rd July, have yet to have any acknowledgement. The client service portal gives no assistance and calling the call centre goes unanswered and the call then drops after 5 rings.
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Sanlam's replyOfficial
03 Jul 2024, 13:24Good day Karen, thank you for your review. We are urgently investigating this and will provide a response to your direct e-mail. My apology for any inconvenience caused. Regards, Assupol Complaints Manager
Sanlam's reply03 Jul 2024, 13:24
Official
Good day Karen, thank you for your review. We are urgently investigating this and will provide a response to your direct e-mail. My apology for any inconvenience caused. Regards, Assupol Complaints Manager