Shocked by Sanlam Personal Loans department!!!

I app**** for a personal loan with Sanlam on the 22nd, and it was initially approved. I even received and approved a DebiCheck mandate from my bank, so I was under the impression everything was in order. However, I later found out that they were still conducting some verifications.

Weeks have passed, and I’ve been calling every day only to be told the checks will be completed within 24 to 48 hours—something that never happens. Last week, during one of my many follow-up calls, I was shocked to hear that my application had supposedly been cancelled online. I DID NOT cancel anything!

No SMS, email, or call was sent to notify me of this “cancellation.” If I hadn’t followed up, I wouldn’t have even known. After raising the issue, they claimed to have reopened my application and are now starting the verifications all over again.

This entire experience has been nothing short of disappointing and frustrating. Sanlam, how is it acceptable to treat your clients this way? I trusted your brand, but this level of inefficiency and lack of communication has shattered that trust.

To others considering Sanlam for financial services, think twice. A financial institution that fails to deliver on its promises and keeps its clients in the dark does not deserve your business. I expected better from you, Sanlam. This is unfair and unprofessional. Do better!