Seven Months Waiting for a Claim Payout – No Communication from Assupol

I am writing this review on behalf of my grandmother, Ntombifuthi B. Mtshali, regarding a claim that was submitted for my late uncle, Zwelonke Ximba.

It has now been seven months since the claim was lodged, and despite numerous visits and follow-ups at the Assupol Newcastle office, we have not received any feedback, written communication, or payout. Each time we contact the office, we are told that the matter is being handled and that payment will be made soon — but nothing ever happens.

This ongoing delay and lack of communication have caused a great deal of stress and frustration for my grandmother, who is the rightful beneficiary of the policy. We expected better service and transparency from a company like Assupol.

We are now requesting urgent feedback and resolution. If this matter is not addressed promptly, we will have no choice but to escalate it to the Insurance Ombudsman.

Policyholder: Zwelonke Ximba Beneficiary: Ntombifuthi B. Mtshali Contact person: Lethukuthula Masondo