service sucks very bad

Poor Service and Ongoing Delays – Sanlam

I am extremely disappointed in the level of service received from Sanlam regarding an estate matter. We have now been waiting six months for the required documentation to finalise the estate handover, which is simply unacceptable.

Any claims or issues that may arise as a result of the estate not being properly handled off will be for Sanlam’s account. Clients should not have to carry the risk or consequences of internal delays and inefficiencies.

It is unreasonable to wait this long for documentation. Based on the volume of negative reviews currently visible, it is clear that service standards are declining and clients are no longer being treated as a priority.

As a long-standing believer in Santam level service standards, this experience has been deeply disappointing. After dealing with this matter and the lack of professionalism shown, I will seriously consider moving my business to companies that value their clients’ wellbeing and act with urgency.