*********** service. SANLAM looking for reasons not to process claim.

SANLAM CLAIM On the 13th September 2023, the claim document was successfully digitally signed and submitted. The documents requested was couriered (approx. 5KG) on the 7 August 2023. Email from the Living benefits department advised that the “documents were received. It normally takes 7- 10 working days to process To date Bennie Badenhorst from the living claims department is always making excuses. Advsing that they have not received documents which was sent. Clear incompetence from this individual. SANLAM living benefits staff make decisons for payments which they will not pay, but I must with out my consent. This was escalated to *** who could not even respond, so it is clear Top down approach of poor service. Follow the leader. SANLAM wnats me to incur costs which i have but they will not dothe job which they are getting paid for. Is this a **** we will process your claim, but wait you must pay monthly, and we will mess you around.\ SHAME ON YOU Bennie and Rushaan, SHAME ON YOU