******* SERVICE , POLICIES AND SYSTEMS!!!!!!!!!!!!!!

Hello

My case number is ***2 , the person who assisted me was Anson Strachan, a very rude man with a bad attitude. I went to your offices to go complain and they moved my case to someone else because I refused to be served by him. what I did not get is repercussions of this mans actions, what are they doing to him? what steps are they taking to make sure. that he gets reprimanded. I deserve feedback in regards to his bad conduct. from what I have been hearing in your offices, his colleagues are also complaining about him, they say they know that when there are complaints from clients its about him, he will treat clients like trash. my question is WHY he is still allowed to deal with clients when he is clearly inefficient and has the worst customer service. you need to stop covering up for him because its people like him that leave a bad taste in our mouths regarding Sanlam. at this stage Im going to take all my family's money out of Sanlam and go to other investment houses that will provide me with better treatment and respect. you guys are not doing us any favours by giving us bad service and you are surely disadvantaging yourselves when you allow people like him to keep going on like this as if Sanlam is their fathers company!!!!!!!!!

I don't know what you want exactly, this is the case number they gave me. Check Late Lydia Raphela on your system and maybe go ask that rude administrator ANSON STRACHAN to give you the details of my case.

The lady that supposedly got handed over my account from Anson is Reinette Slabbert. She is apparently his manager.

I honestly don't know what to tell you, this all the information I have. this case number is what they gave me. I don't know what the policy is because this claim was submitted by mom's employment house, they are the ones that are privy to this information. My mom had a pension fund with MGM, I gave you her name, I gave you 2 of your colleagues' names at your head office that are/were handling the matter. surely with this information you can track it down. its as if you do not want to help me at all! I don't see any efforts from your request at all!!!