Service not delivered

It's a good thing that the Two-Pot Retirement System was introduced. It really shows what kind of service one will have to deal with when the retirement time come. I mean the announcement for the introduction of Two-Pot Retirement system was made months ago and this gave sometime to the service providers to prepare for the coming claims but still some companies like Sanlam still can't pay less than 30k in time, wow! after the entire month I was told my request hasn't been completed in fact nothing has been done on top of that there's absolutely zero communication from them 🚮