**** service I WANT MY MONEY

If there was a minus zero star I’d put it, their service doesn’t even deserve a star nxa😡😡😡😡 Sanlam indie changed to matrix something and they had all my details wrong, I sent an email that my beneficiaries details were captured incorrectly since the change and I couldn’t see my portfolio online and after several attempts of trying to fix the error I finally received an email from Kauther Solarie whom I had to send confirmation of id numbers and address and another thing was that they stopped debiting from my account, I asked Kauther if she can send me banking details of where I could deposit the money and she told me they don’t have one, they only do debits of which they stopped doing a month ago…. 2 months without debiting I receive an email that my policy will lapse if I don’t pay a certain amount of money before a certain date (I understood since they haven’t been debiting my account) and I made the payment that was due before the stipulated time…. 2 weeks after I still can’t view my portfolio online, I email them only to tell me that my account has lapsed and now that I want my refund I’m being given the run around, received a call from an agent asking if I really want a refund or I want to reinstate my policy, I told her that I will get a policy elsewhere as their service is **** and that I want a refund… 2 days after the call I get an email stating that no refund is due when according to their documents the policy lapsed Oct but I was told to make payment January 😡😡