JO
Jacques O
1 reviews | Active since Aug 2019
12 Aug 2019, 08:52
**** service from Sanlam Gap cover
Want to tell everyone that have Gap Cover cancel while you can.....we submit a claim 7 weeks ago,everytime we phone them and ask whats going on and just to receive the answer you will get feedback wednesday or you will get feedback friday its every weeks story.....when you ask to talk to the manager shes always in a morning meeting you leave your number and never gets a phonecall from her....i left 6 messages in 3 weeks no one phoned me......then they tell you they have a backlog and will assist urgently ......so this morning i phoned again no sir the manager is in a morning meeting......when you phone 1 oclock shes still in a meeting .........still waiting after 3 weeks for the manager to phone me.....
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Sanlam's replyOfficial
12 Aug 2019, 09:13Good day Jacques
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply12 Aug 2019, 09:13
Official
Good day Jacques
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations