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Oscar L

1 reviews | Active since Nov 2021

02 Jul 2024, 09:02

Service failure

I've received the worst service: failure debit orders taken after cancellation. It was a frustrating experience that left me feeling utterly disappointed. Despite my explicit request to cancel the debit orders, they were still processed, causing unnecessary stress and inconvenience. The lack of attention to detail and disregard for customer requests was truly disheartening. Dealing with such incompetence only served to highlight the importance of reliable and efficient service providers. It's essential to have trust in the businesses we engage with, and this incident underscored the significance of clear communication and adherence to customer instructions. Moving forward, I will be more cautious and thorough when managing my financial transactions.

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Replies (1)
Sanlam
Sanlam's reply02 Jul 2024, 09:33
Official
Good day Oscar, thank you for your review. We will look into this matter and provide further feedback and assistance to your direct e-mail. Regards, Assupol Complaints Manager