MG
Msutu G

1 reviews | Active since Nov 2022

07 Nov 2022, 11:32

Service consultant **********

a service Consultant Yakhe Mdingi created two policy’s, for commission purposes of on his end, I realised after 16 months that this was happening and he promised to close the policy and refund me the amounts that were debited, after the promised date he never sent the amount and when I called he was rude and told me he doesn’t owe me a cent and that he made a mistake. I went to sanlam where an investigation was open and I was told that Mr Mdingi closed the account and reported that I was no longer interested in the policy instead of saying he made a Mistake so I can be refunded my money

0
Replies (10)
Sanlam
Sanlam's reply07 Nov 2022, 14:36
Official
Good day Msutu

Please send us a private message if you have the policy number.  We are not able to trace any record for you on our system.

Regards
Sanlam Client Care
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MG
Msutu G's update08 Nov 2022, 17:09
Reviewer Update
My policy number Ds***7 I’d number ***.my contact number ***
Sanlam
Sanlam's reply09 Nov 2022, 08:34
Official
Good day Msutu

Thanks for your feedback.  Your complaint has been escalated to Sanlam SKY.  

Regards
Sanlam Client Care
Sanlam
Sanlam's reply09 Nov 2022, 10:47
Official
We have received confirmation that you have been contacted and that you are being assisted.  

Regards
Sanlam Client Care
MG
Msutu G's update11 Apr 2023, 10:41
Reviewer Update
It’s been 5 months now sanlam not responding , I’m continuing to call them their answer is that they waiting response from their forensic department until today. And said they will call me back
Sanlam
Sanlam's reply11 Apr 2023, 10:45
Official
Good day Msutu

Thank, please ignore our response on your previous message.  We are following up with the relevant department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply11 Apr 2023, 16:17
Official
Good afternoon

We have received confirmation that our Forensics Department has been in touch with you.

Regards
Sanlam Client Care
MG
Msutu G's update17 Apr 2023, 10:49
Reviewer Update
Can you please assist me sanlam don’t want to answer me I didn’t receive response from sanlam until today
MG
Msutu G's update17 Apr 2023, 11:13
Reviewer Update
Forensic department of sanlam didn’t want to respond from the case
Sanlam
Sanlam's reply17 Apr 2023, 11:20
Official
Good day Msutu

We have responded on your other Hellopeter complaint.

Regards
Sanlam Client Care